I moved to neighbouring suburb 3 years ago and found this independent car service company. Booking for service or repair is very easy through online system. They will contact you back to confirm. They also always give the expected cost in the beginning and contact me first should they find anything that needs more attention. Then, they will give recommendation of things that may need replacing in the next service or in-between service. In April, I was recommended to do a large amount of service: sway bar link, tie rods and ball joints repair/replacement. With these, they recommended to have wheel alignment as well. On top of those, I also needed to have the drive belt repair, cabin and filter air filter replacement and brake fluid flush. I was given a quote for the cost of each and all of them were quite reasonably priced. Due to work schedule, I could not have all those done in one visit. It was no problem as SAI auto care can accomodate around that as well. Overall, I am very pleased with their customer service and professional conduct. Lastly, the location is easily accessible through public transport and is near to Westfield Carousel as well, so it is quite convenient should I decide to wait while the car is being serviced.